Me: "Thank you for calling Financial Aid, this is Carrie, how can I help you?"
Them: "Hi, is this Financial Aid?"
Me: "Yes it is, how can I help you?"
Them: "I'd like to speak to someone about my financial aid"....and silence......still silence....
Me: "Ok, how can I help you?"
Them: "Oh, I can talk to you?"
Me: "YES, HOW CAN I HELP YOU?"
Them: "I was just wondering if I could get some information about my financial aid?"
This is going to be a very long conversation.